{"id":29,"date":"2020-01-18T11:02:38","date_gmt":"2020-01-18T02:02:38","guid":{"rendered":"https:\/\/sunroute-asakusa.co.jp\/en\/?page_id=29"},"modified":"2026-04-12T12:22:38","modified_gmt":"2026-04-12T03:22:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/sunroute-asakusa.co.jp\/en\/?page_id=29","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31.<\/span>&nbsp;Are there Smoking rooms available? <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"tadv-color\" style=\"color:#eb5f90\">A&nbsp;<\/span><\/strong>Sorry for  the inconveniences, the hotel has been completely non-smoking since the reopening in  January 2019. If you smoke, please use the &#8220;smoking area&#8221; located next to the front desk on the first floor.<br> (The rooms are non-smoking including IQOS cigarettes.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"tadv-color\" style=\"color:#00a5d4\">\uff31.<\/span>What&#8217;s means accommodation tax ? <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"tadv-color\" style=\"color:#eb5f90\">A&nbsp;<\/span><\/strong>The accommodation tax in&nbsp;<strong>Tokyo<\/strong>&nbsp;is charged to travelers who stay in most lodging facilities. It is calculated based on the rate per night (per each person).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The accommodation tax is separate from the consumption tax implemented by the Japanese government. How this tourist tax is collected and its rate is determined by each region\u2019s local government.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Tokyo, you will be charged if your accommodation cost per person for one night is over 11,000 yen(Including government tax). This tax only applies to hotel charges.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Accommodation Rate (per person, Icluding government tax)<\/td><td>Amount of Tax<\/td><\/tr><tr><td>Under 11,000 yen<\/td><td>No tax<\/td><\/tr><tr><td>11,000 \u2013 16,499 yen<\/td><td>100 yen<\/td><\/tr><tr><td>Over 16,500 yen<\/td><td>200 yen<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>What\u2019s means Bed sharing<\/strong>?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Bed sharing refers to children under 12 years old sharing a bed with an adult. If you&nbsp;would like use another bed for&nbsp;your children,&nbsp;the same price as an adult is required. When&nbsp;you&nbsp;booking, do not enter the number of children sharing a room, only the number of adults.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 *&nbsp;Twin room&nbsp;for single use&nbsp;is not available with&nbsp;bed-sharing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022&nbsp;\uff0a&nbsp;Economy Twin is not suitable for bed-sharing because the bed width is narrow.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.&nbsp;<\/span>Can children stay?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span><span style=\"color:#eb6032\" class=\"tadv-color\">  <\/span><\/strong>Yes, you&nbsp;can stay&nbsp;with your child.&nbsp;The charge&nbsp;is&nbsp;free&nbsp;for children&nbsp;under 12 years old as bed&nbsp;sharing (no amenities included)&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Children over 12&nbsp;years old or in&nbsp;the case that&nbsp;you&nbsp;would like use another bed for&nbsp;your&nbsp;child,&nbsp;the same price as an adult is required.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span> Where is the nearest station?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>From&nbsp;Ginza Line&nbsp;in&nbsp;Tawaramachi&nbsp;Station&nbsp;from the exit 3:&nbsp;1min by&nbsp;foot, From&nbsp;Asakusa Line Asakusa Station:&nbsp;8 min. by foot,&nbsp;from&nbsp;Tobu Line Asakusa Station:&nbsp;8 min. by foot, from&nbsp;Tsukuba EX Asakusa Station:&nbsp;5 min. by foot,&nbsp;from&nbsp;Oedo&nbsp;Line&nbsp;Kuramae&nbsp;Station:&nbsp;12min.by&nbsp;foot.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color:#00a5d4\" class=\"tadv-color\"><strong>Q.<\/strong>&nbsp;<\/span><strong>Can I keep my luggage at the hotel before or after my check-in\/out?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A <\/span> <\/strong>Yes,&nbsp;we&nbsp;can&nbsp;keep your luggage before check-in,&nbsp;after check-out and until the next stay.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not hesitate to contact the front staff.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* If you&nbsp;would like to leave your luggage until&nbsp;your next stay, you&nbsp;must&nbsp;need to make a reservation for the next stay.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* Valuables, broken items, foods, etc. cannot be kept.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*To leave your luggage until your next stay it will cost 500Yen per piece for one night. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.&nbsp;<\/span>Can I send&nbsp;my luggage by&nbsp;home delivery to the hotel?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Yes, we can receive your luggage.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel address:\u3012111-0034 1-8-5&nbsp;Kaminarimon, Taito-ku, Tokyo Hotel&nbsp;Sunroute&nbsp;Asakusa&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please write your full name (in English) and your check-in date in the shipment to be able&nbsp;&nbsp;to identify your luggage.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* We do not accept against delivery, only luggage or packages already paid.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span>&nbsp;Can I send home delivery from the hotel?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Yes, we&nbsp;can send&nbsp;your shipments via&nbsp;Kuroneko&nbsp;Yamato&nbsp;delivery.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept&nbsp;advance payment, cash on delivery, and multiple unit shipment.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*&nbsp;Refrigerated shipments&nbsp;or&nbsp;large luggage are not available.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>Is&nbsp;parking&nbsp;available?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>There is a tower type parking adjacent to the hotel.&nbsp;<br><a href=\"https:\/\/sunroute-asakusa.co.jp\/en\/?page_id=60\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Please check this out for details. (opens in a new tab)\">Please check this out for details.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>Are there pajamas available?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Yes, Waffle robe is available at the room.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* There are no children pajamas available.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>Are there any amenities (bathroom&nbsp;equipment)?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Yes, we provide you with 3 types of towels (bath towel, face towel, hand towel), shampoo, rinse, body soap (made by POLA), razor, toothbrush, cotton swab, shower cap, hairbrush, dryer&#8230;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact the hotel if you have any other questions.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span> Do you have a pants presser?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>Yes, it is in the closet.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span>  Are there newspapers?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A  <\/span><\/strong>Yes, The Asahi Shimbun, Nihon Keizai Shimbun and Japan times(english newspaper) are available for free of charge.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please use it freely in the&nbsp;first floor&nbsp;lobby or in the elevator hall on each floor.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* Please note that the number is limited.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* There are no other newspapers or sales.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>Can I use a PC?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>Yes, Free Wi-Fi is available in all rooms.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wired LAN is also available. Please use the LAN line freely in the guest room.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span>Can I use Wi-Fi?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>Yes, Wi-Fi is available at the1st floor lobby and all guest rooms. Rooms have wired LAN facilities.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* Wi-Fi information is available at the front desk and guest rooms.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span> Is there a restaurant service?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A <\/span> <\/strong>Yes, the hotel has two restaurants, on the first floor is &#8220;nikku&nbsp;kitchen BOICHI&#8221;, (meat restaurant) and on the second floor of the hotel, there is the Jonathan&#8217;s restaurant chain. Even if you do not request breakfast in your booking, you could use the restaurants.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span> Can I see The Tokyo Sky Tree from my guest room?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>You can see The Tokyo Sky Tree from the Deluxe Twin Room (Triple Room) and View Twin Room (View King Double Room).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that if you apply for another room type, we will not accept the request for Sky Tree view.&nbsp;&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q. <\/span> Can I stay with pets?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>Accommodations with pets are not allowed. Service dogs such as guide dogs are allowed.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*Please note that there are no facilities such as toilet for service dogs, therefore, we ask that you take the necessary measures and contact the Hotel in advance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span> Can I walk to&nbsp;Sensoji&nbsp;Temple and Tokyo Sky Tree?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A<\/span>  <\/strong>To&nbsp;Sensoji&nbsp;Temple is 10 minutes by foot&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To Tokyo Sky Tree it takes about 30 minutes by foot, we recommend using the train from Tobu Asakusa&nbsp;Station.(from the hotel to Tobu Asakusa St. is 10 min. by foot)&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not hesitate to contact the hotel \/ front staff for sightseeing and transport information.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#00a5d4\" class=\"tadv-color\">Q.<\/span><\/strong> <strong>Is there a curfew?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#eb5f90\" class=\"tadv-color\">A <\/span> <\/strong>No. there is not a curfew. You can enter and leave 24 hours.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The staff is available 24 hours a&nbsp;day,.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* If you check-in after 24:00, please inform to the hotel in advance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <strong>Q.<\/strong> <strong>Is there staff at the Hotel who speaks English?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <strong>A.<\/strong> Yes, there are English speaking staff.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uff31.&nbsp;Are there Smoking rooms available? A&nbsp;Sorry for the inconveniences, the hotel has been completely &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[5,3],"class_list":["post-29","page","type-page","status-publish","hentry","tag-foot","tag-menu"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/sunroute-asakusa.co.jp\/en\/?page_id=29\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"ja_JP\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Hotel Sunroute-Asakusa Official site. | - Hotel Sunroute Asakusa \u3010Ofiicial site\u3011-\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" 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