Frequently Asked Questions

Check-in is at 14:00 and check-out is at 11:00.Check-in is at 2 p.m. and check-out is at 11 a.m. Sotetsu Hotels Club members can check out at 12:00. The front desk is staffed 24 hours a day, so there is no set check-in deadline; however, if you will arrive after midnight (24:00), please let us know in advance.members can check out at noon. The front desk is staffed 24 hours a day, so there is no set check-in deadline; however, if you will arrive after midnight (12 p.m.), please let us know in advance.

Parking reservations made directly with the hotel open at 10:00 on the first day of the same month one year before your stay. For example, for a stay on May 25, 2027, reservations open at 10:00 on May 1, 2026. Reservations made through travel agencies may follow different rules.Parking reservations made directly with the hotel open at 10 a.m. on the first day of the same month one year before your stay. For example, for a stay on May 25, 2027, reservations open at 10 a.m. on May 1, 2026. Reservations made through travel agencies may follow different rules.

For reservations of up to 14 guests, the cancellation fee is 20% of the room charge for cancellations on the day before arrival, 100% on the day of arrival, and 100% for no-shows. No fee is charged for cancellations made before the day prior to arrival. For groups of 15 or more, the terms vary by group size; please contact us by phone. For reservations made through online booking sites, the terms may vary depending on the plan.

Yes, but a Parental Consent Form for Minors, signed by a parent or guardian, is required. Please fill it out and hand it in at check-in.

Children are welcome. Children of elementary school age or younger (about 12 and under) who share a bed with an adult stay free of charge. A child using a bed alone is charged the adult rate. When booking, please enter only the number of adults, not the number of children sharing a bed. Bed-sharing is not available in a twin room booked for single occupancy, or in the Economy Twin, whose beds are narrower.

Sotetsu Hotels Club is the membership program of Sotetsu Hotels. There is no enrollment fee or annual fee. Members receive member-only rates when booking through our official website, the official app, or by phone, along with other benefits such as coupons based on the number of stays and late check-out. For details of member benefits, please see the links below.

No. You can come and go 24 hours a day, and the front desk is staffed around the clock, so late arrivals and early departures are no problem. If you will check in after midnight (24:00), we would appreciate it if you could let us know in advance.No. You can come and go 24 hours a day, and the front desk is staffed around the clock, so late arrivals and early departures are no problem. If you will check in after midnight (12 p.m.), we would appreciate it if you could let us know in advance.

Pets are not allowed. Service dogs such as guide dogs and hearing dogs are welcome. As we do not have facilities such as a toilet area for service dogs, we ask that guests bring what they need.

Our largest rooms are triple rooms (three beds in one room). For four or more guests, please book two twin rooms. Standard Twin rooms can be arranged next to each other.

Three room types offer a view of TOKYO SKYTREE®: the Annex Building Club Twin Room (top floor guaranteed), the Japanese Deluxe Twin Room (Triple), and the Economy View Twin Room. The Economy View Twin Room is an Economy Twin Room with a view, for an additional ¥1,100 per room (tax included). Please select one of these when booking.

Three room types have Ryukyu tatami flooring: the Japanese Deluxe Twin Room (Triple), the Annex Building Japanese Modern Single Room, and the Annex Building Japanese Modern Twin Room. You take off your shoes at the entrance and step up onto the tatami. These rooms have low beds.

The Annex Building was built in 2019 and includes the Japanese Modern rooms with tatami flooring and top-floor rooms such as the Annex Building Club Twin Room and the Annex Building Moderate Twin Room. The Main Building offers a wide range of room types, from the Single to the Barrier-Free Room. Bedding and amenities are the same in both buildings. In the Annex Building, you can switch the air conditioning between heating and cooling in your room. In the Main Building, the air conditioning is controlled centrally and cannot be switched in the room.

All guest rooms are non-smoking. Please refrain from smoking in the guest rooms, including heated tobacco products. A smoking booth is available in the lobby on the 1st floor.

All guest rooms have a smart TV. ABEMA, YouTube, and TVer can be watched without an account. For Prime Video, Netflix, WOWOW, Disney+, U-NEXT, Hulu, and other services, log in with your own account. Your login information is deleted each time the TV is turned off, so you can check out without signing out. External inputs for connecting your own devices are not available.

Each room has a waffle-knit, front-opening robe. Children's and women's sizes are not available.

Free Wi-Fi is available in all guest rooms and in the lobby on the 1st floor. Guest rooms also have wired LAN connections. Connection instructions are provided in your room.

Yes, there is one in the closet of every guest room.

Some amenities are provided in the room, and others are available at the front desk. Please ask at the front desk for hairbrushes and shower caps. The full list is on the Rooms page.

You can choose between Meat Kitchen “BOICHI” on the 1st floor of the Main Building (7:00–10:30) and Family Chinese Restaurant “PANDA” on the 2nd floor of the Main Building (6:30–10:30). Both are ¥1,540 (tax included) and include a main dish of your choice plus a buffet. No advance reservation is needed.You can choose between Meat Kitchen “BOICHI” on the 1st floor of the Main Building (7 a.m.–10:30 a.m.) and Family Chinese Restaurant “PANDA” on the 2nd floor of the Main Building (6:30 a.m.–10:30 a.m.). Both are ¥1,540 (tax included) and include a main dish of your choice plus a buffet. No advance reservation is needed.

Yes. After searching for available rooms, you can select a plan with breakfast when choosing a plan for your room. Menus and hours are on our Breakfast page.

Children of elementary school age (about 6–12) have the same menu at the same price as adults (¥1,540, tax included) at both restaurants. Children not yet in elementary school (under about 6) can have the buffet only: at PANDA on the 2nd floor of the Main Building, children aged 4 and over pay ¥770 (tax included) and children aged 3 and under eat free; at BOICHI on the 1st floor of the Main Building, children not yet in elementary school eat free.

No, there is no public bath. Each guest room has its own bath.

Hotel guests can enjoy complimentary draft beer in the 1st-floor lobby every day from 16:00 to 19:00 (except on certain days). We serve Asahi beer. It is self-service: show your key card at the front desk and you will receive a dedicated cup. We cannot serve guests who will be driving or guests under 20 years of age. Beer may run out depending on supply.Hotel guests can enjoy complimentary draft beer in the 1st-floor lobby every day from 4 p.m. to 7 p.m. (except on certain days). We serve Asahi beer. It is self-service: show your key card at the front desk and you will receive a dedicated cup. We cannot serve guests who will be driving or guests under 20 years of age. Beer may run out depending on supply.

Free water dispensers and ice machines are located on the 4th and 7th floors. Hot, cold, and room-temperature water, as well as ice, are available free of charge. Vending machines are on the guest floors.

There is no coin laundry (laundromat) in the hotel, but there is one a 1-minute walk away. A laundry service (fee required) is also available at the front desk: items received by 9:00 are ready around 19:00 the same day. The laundry service is not available on Sundays or public holidays.There is no coin laundry (laundromat) in the hotel, but there is one a 1-minute walk away. A laundry service (fee required) is also available at the front desk: items received by 9 a.m. are ready around 7 p.m. the same day. The laundry service is not available on Sundays or public holidays.

Yes. Please address it to Hotel Sunroute Asakusa, 1-8-5 Kaminarimon, Taito-ku, Tokyo 111-0034, and include your check-in date and the name on the reservation. We cannot accept parcels sent with shipping charges to be paid on arrival, cash-on-delivery parcels, or refrigerated (cool) deliveries. We also cannot accept packages whose reservation name cannot be confirmed, or packages that arrive more than one week before the check-in date.

Yes. The front desk handles Yamato Transport (TA-Q-BIN) shipments. Prepaid shipments, shipments with charges paid by the recipient, and multiple packages are accepted. Refrigerated (cool) deliveries and oversized Yamato Bin shipments are not available.

Yes, both before check-in and after check-out. Please ask our front desk staff. Storage spanning multiple dates is available only if you have an upcoming reservation with us, for a fee of ¥500 per item per day. We cannot store valuables, fragile items, or food.

Items such as phone chargers, humidifiers, and irons are available free of charge at the front desk. Quantities are limited and are offered on a first-come, first-served basis. The full list is on the Facilities page.

The Yomiuri Shimbun, Asahi Shimbun, and Nikkei are available free of charge (quantities are limited). Where to find them is shown on the Facilities page.

Tawaramachi Station on the Tokyo Metro Ginza Line. Go up the stairs at Exit 3, and the hotel is ahead of you on the right. The hotel is also a 3-minute walk from Asakusa Station on the Tsukuba Express, a 7-minute walk from Asakusa Station on the Toei Asakusa Line and Tobu Skytree Line, and a 10-minute walk from Kuramae Station on the Toei Oedo Line.

There is a tower-style parking garage adjacent to the hotel. Reservations are required and are taken by phone only, at +81-3-3847-1511. Because it is a mechanical parking garage, vehicles that exceed the height or width limit even slightly cannot be accommodated. Please check your vehicle registration certificate before making a reservation.

Senso-ji Temple is about a 10-minute walk away. TOKYO SKYTREE® is about a 30-minute walk, so we recommend taking the train from Asakusa Station on the Tobu Skytree Line, a 10-minute walk from the hotel. For more on sights in the area, see our Discover Asakusa page.

There is a FamilyMart a 2-minute walk from the hotel.

When paying at the hotel, you can use cash, credit cards, electronic money, and QR code payments (some types are not accepted).

If you pay at the hotel, we issue a qualified invoice and receipt that comply with Japan's invoice system. For reservations prepaid through online booking sites (such as Jalan, Rakuten Travel, Booking.com, Agoda, and Expedia), we cannot issue a qualified invoice or receipt. If you need a qualified invoice, please check in advance with the booking site whether it is a registered qualified invoice issuer.

Room charges are paid at check-in.

Depending on the room rate, the Tokyo Metropolitan Accommodation Tax may apply.