Important Notice Regarding Reservations Made Through Online Booking SitesPlease Beware of Suspicious Messages Leading to Phishing Websites

Important Notice Regarding Reservations Made Through Online Booking Sites
Please Beware of Suspicious Messages Leading to Phishing Websites

Thank you very much for your continued patronage.

We have confirmed cases in which some guests who made reservations through the online booking site “Booking.com” received suspicious messages via messaging applications such as WhatsApp.
These messages falsely claim to confirm reservations and request guests to enter their credit card information.

Please be aware that these messages may contain links to malicious phishing websites.
We strongly advise you not to access any suspicious URLs or enter your credit card information.

Please note that our hotel will never contact guests directly through messaging applications such as WhatsApp regarding reservation confirmation or payment requests.

In addition, we have confirmed that there has been no information leakage from our hotel related to this matter.

For inquiries regarding reservations made through “Booking.com”, please contact Booking.com Customer Support directly.

We sincerely apologize for any concern and inconvenience this situation may cause.
Thank you for your understanding and cooperation.

Hotel Sunroute Asakusa